Refund Policy
Clear expectations for live trees and delivery issues.
Last updated: October 8, 2026
Final sales
All tree sales are final, except for defects, damage, or an incorrect tree reported immediately upon delivery as described below.
Live trees are perishable products. We do not offer routine returns or exchanges for a change of mind.
Inspect your delivery
Inspect the trees when they arrive. If a tree appears defective, damaged, or different from your order, show the issue to the freight driver and notify your Coastline Palms sales contact immediately.
Photograph the tree and the issue, and keep your order details and delivery paperwork. This information helps us evaluate what happened.
Report an issue
Email coastlinepalmtrees@gmail.com or call (714) 455-9267. Include your name, order details, delivery date, a description of the problem, and any relevant photos.
We will review the reported issue and discuss the appropriate resolution. Contact us before arranging a return shipment.
Questions before ordering
Confirm the tree selection, size, condition, delivery arrangements, and any written order terms before completing your purchase. This policy does not limit rights or remedies that applicable law requires.